Attitude Control in Tough Service Situations
Here are 8 tips that can help you control stress and worry in tough situations:
Live in “day-tight compartments".
The professional with a commitment to service seals off each interaction with a customer. Don’t allow past successes or failures or future anticipated success or difficulties influence current performance.
Don’t fuss about trifles.
A “trifle” is something that is insignificant in comparison to other things in your life. When we are focused on trifles, you lose perspective. Keep the big picture in mind and that will help sort out the trifles.
Cooperate with the inevitable.
When the situation you are concerned with is inevitable and in fact, will take place, utilizing this principle gives you some control over the emotional aspects. By cooperating with the outcome, you are making a conscious choice.
Decide just how much anxiety a thing may be worth and refuse to give it more.
This decision is yours to make and often it clears your mind. This helps you find ways that you can improve on the situation, or let it go and move on.
Create happiness for others.
This principle appeals to your nobler motives. It is difficult to sustain a negative attitude when you are doing something good or helpful for someone else.
Expect ingratitude.
In your job, you provide many diverse services and help to others. When you do so, the natural thing to expect in return is some signal of gratitude for your assistance. This expectation is often not met. If you do receive heartfelt thanks from someone, you should count yourself lucky you are dealing with someone who is a grateful person. You shouldn’t let ingratitude deter you.
Live in “day-tight compartments".
The professional with a commitment to service seals off each interaction with a customer. Don’t allow past successes or failures or future anticipated success or difficulties influence current performance.
Don’t fuss about trifles.
A “trifle” is something that is insignificant in comparison to other things in your life. When we are focused on trifles, you lose perspective. Keep the big picture in mind and that will help sort out the trifles.
Cooperate with the inevitable.
When the situation you are concerned with is inevitable and in fact, will take place, utilizing this principle gives you some control over the emotional aspects. By cooperating with the outcome, you are making a conscious choice.
Decide just how much anxiety a thing may be worth and refuse to give it more.
This decision is yours to make and often it clears your mind. This helps you find ways that you can improve on the situation, or let it go and move on.
Create happiness for others.
This principle appeals to your nobler motives. It is difficult to sustain a negative attitude when you are doing something good or helpful for someone else.
Expect ingratitude.
In your job, you provide many diverse services and help to others. When you do so, the natural thing to expect in return is some signal of gratitude for your assistance. This expectation is often not met. If you do receive heartfelt thanks from someone, you should count yourself lucky you are dealing with someone who is a grateful person. You shouldn’t let ingratitude deter you.
Put enthusiasm into your work.Enthusiasm is the positive energy and sustained effort that keeps you driving toward your goals. Making a decision to have a positive outlook can be critical in enjoying your job and working with your internal and external customers.
Do the very best you can.
It can be difficult to deal with criticism, especially if you feel it is underserved or hurts your self-esteem. One way to put criticism in perspective is to ask yourself if you are doing the very best you can with what you know and are able to do. If the answer is an honest ‘yes’, that helps to not take the criticism personally. If there is room for improvement, you are taking responsibility for your performance.
What are some of the toughest customer service situations you've encountered? How did you reslove them?
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